Academy District 20

We are aware of an issue preventing students from purchasing Proctorio Plus features for proctored assignments in Connect. Assignments using free Proctorio features are functioning as expected. Our teams are actively working with our service provider, Proctorio, to investigate and resolve the issue. We apologize for the inconvenience and appreciate your patience and understanding as we work toward a resolution. We will provide updates as more information becomes available.

We have identified an issue where some users may receive an “Authorization blocked: Authorization error” message when attempting to access Screencastify or grant Google Drive permissions. Our Engineering team has identified the cause and is working toward a permanent resolution. Workaround: Affected users can restore access by removing Screencastify from their Google Account connections and then reconnecting their account: Visit your Google Account and navigate to Security → Your connections to third-party apps & services. Select Screencastify and choose Delete all connections or Remove Access. Return to Screencastify and select Sign in with Google. Select your Google account and accept the prompts to restore access. We’ll provide additional updates here as our Engineering team works toward a permanent resolution.